At Aldawli Furniture, we want you to love what you buy. If something isn’t right, here’s everything you need to know about returning or exchanging your order.

1. Return Window

You can request a return or exchange within 14 days of receiving your order.

2. Return Conditions

To be eligible, your item must:

• Be a ready-made (in-stock) product.
• Be in its original condition — unused, undamaged, and with its original packaging.
• Be accompanied by proof of purchase (order number or invoice).

3. How to Request a Return

Simply email us at info@aldawlifurniture.com with your order number and the reason for your return. Our team will confirm your request and guide you through the next steps.

4. Return Shipping

For returns and exchanges, return shipping costs are covered by the customer. We recommend using a reliable carrier and keeping proof of shipment, as we can’t be responsible for items lost in transit.

5. Refunds

Once we receive and inspect your returned item, we’ll let you know if your refund is approved. Approved refunds are issued by bank transfer to the account you provide, usually within a few business days of approval.

6. Exchanges

Want a different piece instead? Ready-made items in their original condition can be exchanged within the 14-day window. Any price difference will be settled at the time of exchange.

7. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, contact us within 14 days with photos, and we’ll arrange a replacement or refund at no extra shipping cost to you.